On 20th of February, 2021 I decided to open a NPS account for my mother. And creating NPS account online is no big deal. It is simple and does not take more than 30 – 45 minutes. But, I made a mistake while creating the account, I entered the date of birth wrong. And rightly the POP – SP, in my case HDFC bank rejected the KYC. Because the date of birth provided was wrong ( PAN had a different DOB). Since the KYC was rejected the PRAN went into freeze. There was only one way to fix the NPS account, that was to get the KYC done, from your Bank branch, which is mentioned as POP or point of presence.
email@example.com Fri, Mar 19, 6:30 PM (2 days ago) to me Dear Subscriber, This has reference to your PRAN XXXXXX generated through vide Acknowledgement number XXXXXXXX on 2/20/2021 through HDFC BANK LIMITED. In this regard, we wish to inform you that your KYC was rejected by your Bank/POP. In order to complete your registration process, you are requested to submit the Bank/POP verified registration form along with the supporting KYC documents to the below mentioned address. Please note that the form as well as the KYC documents should bear the stamp and signature of the verifying office (i.e. Bank/POP). myNPS Registration NSDL e-Governance Infrastructure Limited 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013 Click on the link https://mynps.nsdl.com/myNPS/NationalPensionSystem.html?appType=main&authId=Ym1IL052aFkwREpTTEFZWk1GcllPZz09, select the option 'e-Sign / Print Registration Form' and enter the Acknowledgement ID, Acknowledgement generation date and your Date of Birth or your First name, Date of Birth and Email address to download and print the form. Request you to paste your photograph (please do not sign across the photograph) & affix signature. Please note URL link is best supported on Internet Explorer. In case of non-submission of Bank/POP verified myNPS registration form, your PRAN will remain in freeze status and you will not be able to contribute further. Kindly ignore, if you have already submitted the Bank/POP verified myNPS Registration Form (with supporting documents). Please do not reply to this email. Please let us know in case you require any specific assistance from our end. You may write to us at firstname.lastname@example.org. Regards, NSDL NPS Team
Above is the email that is instruction you will need to follow. You will have to download the original form, fill it up, with signature and you will need a passport size picture of the subscriber.
Before you do all these, talk to your bank branch, show them the instruction email. In my case, the branch or the manager were not aware of any process. So, I had to do the research. Once account is open, and if you want to update any information, there is a separate form for that. But this was an unique situation. I entered wrong information while creating NPS account and my KYC was rejected. Then my NPS account was frozen.
Anyway, I followed this email and downloaded the form, then send that to the bank branch. They complete the KYC and sent the document to the address provided. I will keep you guys posted about what happens next.