Recently, I purchased a tape from Amazon business. And I was not happy with the quality of the product, so I decided that I would send it back and claim a refund. When I was trying to send it back, Amazon asked me if I would like a replacement instead. Within few days, the relief came, and the pack was light, flat. I instantly figured that that pack did not contain rolls of tapes. And that is what is making me this post. What to do when an amazon seller sends you the wrong or damaged product, or if I received a piece of cardboard? I am going to share my Amazon defective product replacement experience.
As you can see in the image above, I ordered 6pcs packing tape, which I wanted to replace, and then the replacement was delivered too. My problem was with the replacement. And then my quest started to find out what to do when Amazon Seller Sends you Wrong or Damaged Product.
These videos showed that in the replacement package, I got a piece of cardboard. Why? The seller did not want to lose money by sending a replacement. Sending this piece of cardboard was cheaper for me. Moreover, this created a significant problem for me.
When the delivery person handed me over this packet, I pointed out that the pack was too light and too flat to contain tapes, but he collected the original product and told me to report this to be a wrong product and get a replacement. So, I did not give it a second thought before accepting the delivery. But one thing my suspicion made me do, was driving a video while I opened the pack. Now I had to figure what to do when an amazon seller sends cardboard instead of actual good.
After realizing what the seller tried to do, I immediately wanted a refund for the product. And @Amazon wanted to pick it up first before processing the refund. The next day, the collection person arrived and outright declined to accept it because it did not have any product. And taking it would have created a problem for him. You can imagine, someone might have accused him of stealing the products.
Again, I informed Amazon. I spoke to a person called @Pooja, and she assured me it ( the cardboard inside the torn packet) would be collected, and my refund would be processed. The next day, the collection person arrived, and it was season 2 of the same episode from the day before. I figured why this amazon Seller Sent me a Wrong or Damaged Product, to be specific, no product at all.
This is the screenshot of the credit card statement; it shows I finally got the refund. I called Amazon and explained what was going on. The whole story, including my previous interactions with Amazon and why it was not being collected. And I got my refund.
There are Few questions, which need to be answered, though. So, I will answer those questions here.
Why Did the Amazon Seller Sent Wrong or Damaged Product?
There was a cost involved in sending the product and sending the replacement. Unfortunately, this seller was shortsighted and wanted to save money on a second/replacement product. The problem was he had to accept a negative review that would remain with him forever.
There is a possibility that he knew that returning pieces of cardboard would be complex, and he probably knew it would be difficult to get a refund on non-returned items. And he was correct to some extend. Amazon defective product replacement process is not complicated at all otherwise.
But, finally, he had to refund, he had to pay for shipping changes, and worst of all, he collected a negative review and paid for it, literally.
Why Did the Collection Persons Declined to Collect the Returned Item?
Very simple, if they collect a pack and a piece of cardboard in it when they want to return that to Amazon, it might appear that they have stolen the actual stuff. The people who deliver and collect things from your home are not direct Amazon staff; they are delivery partners. Even if they are Amazon employees, they are still accountable for goods they carry, especially when they will have to be returned and the pack is open. So, if the amazon seller sends you a piece of cardboard, they will not take that back; otherwise, when they go to return, it might appear as if they have stolen the actual stuff. I hope you understand why Amazon defective product replacement was so difficult for me.
What To Do If Amazon Sends The Wrong Item?
Whenever you are buying something, first check the return policy. It shows the return window, in case you do not like the item for some reason, even if you receive a wrong item from Amazon, you can return it.
How To Return A Damaged or Wrong Product In Amazon?
Navigate to your Order Page. It shows all the products you have ever ordered. For things that are delivered, you will see an option to return if the return window is still active.
You can click on the return items button and initiate the process of Amazon Defective Product Replacement. You will have to select a slot when the Amazon delivery person comes over to your home to collect the things; ideally, you should hand over everything.
Once the item is returned to the seller, you should automatically get your return. Nowadays, Amazon has made it difficult to call or chat with a customer representative. Otherwise, you can talk to them and arrange the same pickup. After my experience, now, I usually make a video while opening a pack. If I get a wrong or damaged product, it is best to have video evidence that the seller sent the wrong item rather than get into trouble later.
I hope my experience will be helpful to you. In case you have doubt, please do not hesitate to reach out in the comments.